Refund Policy

Overview

This Refund Policy applies to all Unfold CMS license purchases (Pro and Agency tiers). By purchasing a license, you agree to the terms outlined below.

7-Day Refund Window

You may request a full refund within 7 days of your original purchase date, provided the conditions below are met. After 7 days, all sales are final.

When Refunds May Be Granted

We will consider a refund if:

• The product does not function as described on our website, and our support team is unable to resolve the issue.
• You have not downloaded or deployed the product to a production environment.
• Fraudulent or unauthorized use of your payment method is confirmed.

When Refunds Are Not Granted

Refunds will not be issued in the following cases:

• You simply changed your mind after purchasing.
• You lack the technical skills or server environment required to use the product.
• The product has already been downloaded and used.
• A chargeback or payment dispute was filed before contacting our support team.
• The request is made after the 7-day refund window has passed.

Refund Processing

Approved refunds are processed within 5–10 business days and returned to the original payment method. The exact timing depends on your payment provider.

How to Request a Refund

To request a refund, please contact our support team with your order number and the reason for your request. We will review your case and respond within 2 business days.

Policy Updates

We reserve the right to update this policy at any time. Changes take effect immediately upon posting to this page. Continued use of our products after changes constitutes acceptance of the updated policy.